LIMA’s Head of Product and Presales Ollie Potts joins Legal IT Insider’s Caroline Hill to discuss how legal firms can modernise case management systems (CMS) at a time when performance issues, remote‑working demands and AI ambitions are reshaping IT priorities across the sector.
Catch up on the conversation, which dives deep into case management optimisation, cultural shifts in legal technology, and laying the foundations for AI success in legal firms.
Case management systems fit for a modern workforce
One element of the conversation that prompted the most reaction and engagement from the audience was Ollie’s comments about the expectations of a modern legal workforce.
Ollie said: “There is a new generation coming into the workforce that have grown up with technology around them. They’ve grown up with iPhones and iPads. They used ChatGPT in college.
“They are entering the workforce and have a different expectation from technology. They expect case management systems to respond instantly when you click a button. They don’t expect to wait seconds for a response! Technology is becoming a workplace satisfaction issue.”
Having case management issues?
LIMA offers a free, bespoke Case Management Performance Assessment, designed to help you fully understand where in your environment the issues lie, and how to fix them.
LIMA specialises in delivering IT services to legal organisations, helping them put technology and security at the centre of their business strategy.
Read LIMA’s new whitepaper, outlining our full blueprint for driving greater efficiency in legal organisations: Whitepaper: The law firm of the future – LIMA – Insight-led IT services
Contact the team at 0345 345 1110 or enquiries@lima.co.uk