According to the World Economic Forum’s 2026 Global Cybersecurity Outlook, 64% of organisations consider geopolitically motivated attacks a top consideration in their cyber risk strategy.

This volatile environment has become a breeding ground for:

• Supercharged ransomware attacks
• Sophisticated social engineering attacks executed quickly and at scale
• Disrupted supply chains
• Greater exploitation of software vulnerabilities

IBM’s 2025 Cost of a Data Breach study revealed that the average detection and containment of a data breach takes 241 days, with 50% of breaches caused by malicious activities and 23% by IT failure. Phishing and supply chain compromises are among the most vulnerable vectors, highlighting the need for organisations to tighten up both their data-sharing and vulnerability management efforts.

Between December 2024 and January 2026 alone, LIMA’s Vulnerability Detection and Remediation (VDR) revealed and remediated 11.7 million vulnerabilities in customer environments. The vast number of vulnerabilities identified emphasises both the scale of the challenge and the necessity of a strong solution to the problem.

Compromised supply chains because of worsening cyber inequity are a growing cause for concern in 2026. Interconnected organisations are exposed to an onslaught of vulnerabilities when there is a disparity between those with robust cybersecurity resources, and those without.

Cyber inequity highlights two major challenges in the 2026 cyber security landscape:

1. A need for greater collaboration across organisations, supply chains and even nations
2. The call for a level playing field for small-medium sized businesses (SMBs), whose IT teams are struggling against a swelling tide of vulnerabilities while continuing to manage day-to-day IT requirements

The pressure is on for internal IT teams to do more, with less time and fewer resources.

What are the top cyber security threats in 2026?

According to DeepStrike, by mid-2025 a jaw-dropping 21,500 vulnerabilities and exposures had been reported; an increase of 16-18% vs. 2024. But why are there so many vulnerabilities open to exploitation, now?

Let’s dive into the top three cyber security threats fueling this increasingly complex environment:

1. AI vs AI – The 2026 cyber security arms race

AI tooling has been integrated with what we might describe as reckless abandon, leaving technology and processes unchecked. Attackers are using AI to scout out and exploit the ample vulnerabilities, faster than IT teams can patch them.

2. More devices, more problems – The IoT threat to cyber security

We have more internet connected devices than ever. From phones and tablets to watches and headphones, we are all interconnected by a vast infrastructure of gadgets that lack adequate security protection and are vulnerable to attack. When compromised devices are connected to corporate networks without IT authorisation, it quickly becomes a problem for the entire business.  

3. You’re only as strong as your weakest link – Securing your supply chain

Just as the breaching of one IoT device puts all interconnected devices at risk, the same is true for the supply chain. Smaller businesses, with IT teams that are underfunded and under-resourced, become easy targets for attackers with their eyes on a bigger prize.    

Meeting Cyber Essentials Plus requirements

The challenges facing this already precarious ecosystem are compounded for organisations that lack the in-house cybersecurity expertise, or whose IT teams are already overburdened by endless patching to meet regulatory standards such as Cyber Essentials Plus.

This is an all-too-familiar tale for many IT teams whose responsibilities have evolved and expanded well beyond the team’s original remit and skill set, without the investment in both people and technology to support the changing requirements.

It’s simply not sustainable. The IT team needs investment in the right support, now.

The hidden risk inside your network: initial access and privilege escalation

Most organisations focus their security investment on keeping attackers out. Firewalls, endpoint protection, SOC services, MFA – all essential tools for defending the perimeter. But perimeter defences alone are not enough.

Once an attacker gets inside your network – whether through a compromised account, a phishing link, or a purchased credential – the question is no longer, where did they get it? But how much damage they can do once they’re there? That’s where unpatched software vulnerabilities become even more dangerous.

Known software vulnerabilities don’t just provide a route in, they provide a route through. A vulnerability in a browser, an application, or a network component can give an attacker the foothold they need to move laterally across your systems. Jumping from one asset to another, the attacker escalates their privileges, gaining access to sensitive data, financial systems or critical infrastructure that would otherwise be out of reach.

The stats back this up. 74% of data breaches involve the abuse of privileged credentials, and 46.6% of incidents now involve some form of privilege escalation.

A real-world example: a vulnerability in a widely-used browser could give an attacker an initial foothold on a standard user’s device. Low risk in isolation. But with the right unpatched vulnerabilities in place, that same attacker can move laterally across the network, reach higher-value systems and escalate their access, turning a minor breach into a major incident.

This is what LIMA’s VDR service is specifically designed to address. By continuously identifying and remediating known vulnerabilities across your entire environment, VDR takes away opportunities for attackers to move, escalate and cause maximum damage if they to get through, or bypass, your outer defences.

Do I need a strategic IT partner?

When it comes to detecting and remediating vulnerabilities, SMBs need their IT function to behave just as effectively as their enterprise counterparts if the interconnected ecosystem is to survive. We have to eliminate cyber inequity by seeking out partnerships that level the playing field, creating secure environments regardless of the size of a business’s IT team.

Steve Cook, Infrastructure and Security Manager at Broadacres said: “The current security landscape is terrifying. It’s constantly evolving and it’s getting much worse. Threat actors are using AI tools to make it even harder for us.

“There has been a rise in targeted attacks against social housing providers, and an uptick in ransomware attempts to exploit vulnerabilities in housing management systems.”

For Broadacres, handling vulnerability management alongside its ongoing digital transformation efforts had become too much and it was time to work with a dedicated, strategic IT partner.

Richard Peck, IT Manager for APEM Group said: “VDR gives awareness of the importance of security to the Executive Team, and all the way down through the business. In the first month, VDR discovered and remediated many vulnerabilities.

“We’ve grown globally, so quickly, so it was important for us to use a service that tackles these challenges and issues as they arise. We’re in a position, utilising LIMA, that we can remedy the risks before they impact the business, which helps the IT team and the board to sleep at night!”

Expect better and do more, with LIMA

Vulnerability Detection and Remediation is an end-to-end solution covering the entire IT environment across 500+ technologies. Our team of experienced security experts review every aspect, from your software and third-party applications to networks and applications, so that we can provide continuous, in-depth monitoring and reveal hidden vulnerabilities.

Between December 2024 and January 2026, LIMA’s VDR revealed and remediated 11.7 million vulnerabilities in customer environments. While many of the remediations utilise automated tooling, the most critical vulnerabilities need the hands-on, eyes-on expertise of our engineers who intervene to manually patch and resolve the issue.

VDR doesn’t just reduce the risk of an attacker getting in. It reduces the damage they can cause if they do. By closing the vulnerabilities that attackers use to move laterally and escalate privileges, VDR shrinks your attack surface from the inside, complementing your existing perimeter defences and SOC capabilities with a layer of protection that many organisations are missing.

With comprehensive coverage across your internal and external facing technologies, and SLAs aligned with Cyber Essentials Plus, you can trust LIMA to resolve the vulnerabilities and keep your business secure.

Talk to a LIMA about VDR at enquiries@lima.co.uk, or sign up for your free VDR Proof of Value today.

Contact the team at 0345 345 1110 or enquiries@lima.co.uk

The post Vulnerability management: More than a patching exercise appeared first on Lima.

• Customer Login
• 0345 345 1110

Join us for Elevate 2026

KIMPTON CLOCKTOWER  &  WYNWOOD LANES, MANCHESTER
THURSDAY 11TH JUNE, 9.30AM – 4PM

Register for Elevate

Why attend?

• Hear directly from Microsoft on what the future-ready organisation looks like in practice, and how to assess where you are on that journey
• Get practical with AI agents: real-world examples and a clear view of where to start
• Understand the current threat landscape from a team working on the frontline of global cybersecurity, and what it means for your security posture
• Put your questions to a panel of technology leaders, customers and partners in an open, audience-driven discussion
• Connect with peers who are navigating the same challenges
• Free breakfast, lunch and an afternoon at Wynwood Lanes (with drinks, bowling, pool and darts)

Who should attend?

Elevate is the event for you if you are:

• An IT director, head of IT or CTO looking for practical insight on AI and security
• A senior IT manager responsible for strategy, platforms, innovation or digital transformation
• A technology decision-maker exploring how AI agents could work for your organisation
• An IT leader who wants to understand the evolving threat landscape and what it means for your security posture
• Anyone who wants a realistic, peer-level conversation about where technology is heading, and how to get there

Meet your speakers

Ollie Potts | Head of Product and Presales | LIMA

Ollie is Head of Product and Presales here at LIMA. He develops market-leading, insight-based solutions and support offerings that deliver outstanding service to every customer.

Martin Ingham | CTO | LIMA

Martin joined Team LIMA in 2011 as an Infrastructure Consultant, progressed through the ranks to Solutions Architect, Head of Technical Solutions and Technical Director before finally being appointed as Chief Technical Officer in 2022. During his time at LIMA, he has supported the technical team at all levels, delivering insight-led IT services and solutions that provide real business benefits.

Dave Allan | CEO | CYSIAM

Dave is the Chief Executive Officer and Managing Director of CYS IAM. Over the last six years he has built a team of security cleared cyber experts and has turned CYSIAM into a Swiss army knife consultancy offering the best of breed for technical solution delivery and high-end cyber consultancy.

Paul Cawley | Partner Development Manager | Microsoft  

Paul is an award winning Microsoft Partner Sales Manager with a breadth of experiences in building and enhancing strategic partner relationships and a business leader with a comprehensive understanding of working for and managing large global organisations. He has specific skills in developing business relationships, understanding partner needs and delivering results. He is also the lead for Microsoft's Data Centre Optimisation program in the UK with an objective to drive on premise and hosted infrastructure to the cloud through the creation and execution of strategic contracts and investments.

The post Event: Elevate 2026 appeared first on Lima.

The Alternative Events summits are among our favourite in the tech calendar.

The format is part conference, part group therapy, part social occasion. The calibre of the people in the room is consistently high, the conversations are honest, and the energy is infectious. AccTech2026 was no different.

LIMA was there again, this time with a rather competitive game of whack-a-vulnerability, and a simple question on the banner: does your MSP empower you to innovate, grow and stay secure? Across two days of keynotes, roundtables and corridor conversations, that question felt more relevant than ever.

1. AI is raising the stakes for data quality

The keynote talks we watched set an ambitious vision: AI that can query entire audit datasets in natural language, surface insights that would previously have taken days, and democratise access to data right across the business. It’s a compelling picture. But it only works if your data is in good shape.

That’s a real challenge for lots of practices. Many are still managing fragmented data across 60 or 70 different applications – SaaS, legacy, on-premise – with all the duplication, inconsistency and governance headaches that come with it. AI doesn’t fix that problem, it makes it worse. Garbage in, garbage out has never been truer than when a confident AI is presenting your garbage as insight.

Getting your data environment sorted is essential to make everything else possible.

2. The firms pulling ahead have their foundations in order

The conversations we had on the stand, and the ones happening across the room, kept coming back to the same theme.

The accountancy practices that are growing, innovating, and adapting fastest aren’t necessarily the ones with the biggest budgets or the most advanced tools.

They’re the ones with the right foundations: a stable, secure platform; clean, well-managed data; and people who know how to use the technology in front of them.

That’s where a good MSP is worth its weight in gold. Not simply reacting to problems, but providing the proactive support that lets a practice focus on what it’s there to do.

3. Efficiency vs effectiveness

One of the sharpest points from the keynote was the distinction between efficiency and effectiveness. AI that helps you do the same things faster is useful. The real goal is AI that changes what’s possible, freeing your best people from routine work so they can focus on driving value for clients.

The firms that are furthest along on the journey are the ones stopping to ask: how do we want to deliver services in three years’ time? What does our workforce look like? What are we building towards?

That kind of strategic thinking requires a technology partner, not just a technology supplier. Someone who helps you plan, not just someone who keeps the lights on.

4. Cyber resilience needs to keep pace

Accountancy practices handle some of the most sensitive financial data in existence. That makes them a target. And as the attack surface expands; with more applications, more integrations and more users accessing systems remotely; the challenge of keeping that data secure gets harder.

Our whack-a-vulnerability game was a light-hearted way into a serious conversation. Every mole that pops up is a known vulnerability sitting unpatched in your environment, an open door that a malicious actor could walk through. LIMA’s Vulnerability Detection and Remediation service identifies and closes those doors continuously, so your team isn’t spending evenings and weekends managing patch cycles manually.

“LIMA’s managed vulnerability remediation service is a game changer.”

Ethan Cameron, IT Operations Manager at BKL, said it better than we could.

5. Leading change in accountancy IT

Another of the key talking points from Alternative Accountancy: the IT leaders making the biggest difference at their firms are helping their organisations navigate real transformation – making the case for investment, guiding AI adoption, managing risk, and building the kind of technology culture that attracts and retains good people.

That’s a big job. And it’s one that’s a lot harder if your managed service partner is firefighting, rather than genuinely supporting your roadmap.

The question on our banner wasn’t rhetorical: does your MSP empower you to innovate and evolve, accelerate growth, maximise productivity, and strengthen cyber resilience?

Want to continue the conversation?

If you were at AccTech2026 and want to pick up where we left off – or if you missed it and want to talk about what great managed IT services looks like for your practice – we’d love to hear from you.

Find out more about how LIMA helps accountancy practices.

Contact the team at 0345 345 1110 or enquiries@lima.co.uk

The post Five talking points from Alternative Accountancy 2026 appeared first on Lima.

Catch up on the conversation, which dives deep into case management optimisation, cultural shifts in legal technology, and laying the foundations for AI success in legal firms.

Case management systems fit for a modern workforce

One element of the conversation that prompted the most reaction and engagement from the audience was Ollie’s comments about the expectations of a modern legal workforce.

Ollie said: “There is a new generation coming into the workforce that have grown up with technology around them. They’ve grown up with iPhones and iPads. They used ChatGPT in college.

“They are entering the workforce and have a different expectation from technology. They expect case management systems to respond instantly when you click a button. They don’t expect to wait seconds for a response! Technology is becoming a workplace satisfaction issue.”

Having case management issues?

LIMA offers a free, bespoke Case Management Performance Assessment, designed to help you fully understand where in your environment the issues lie, and how to fix them.

Book a free assessment

LIMA specialises in delivering IT services to legal organisations, helping them put technology and security at the centre of their business strategy.  

Read LIMA’s new whitepaper, outlining our full blueprint for driving greater efficiency in legal organisations: Whitepaper: The law firm of the future – LIMA – Insight-led IT services

Contact the team at 0345 345 1110 or enquiries@lima.co.uk

The post Webinar: Modernising case management systems – with Legal IT Insider appeared first on Lima.

Among the most significant changes is the explosion of data. Today, firms hold vast amounts of information, but without the right strategy and tools, that data remains an untapped resource.

Your data should power intelligent decision-making, driving better outcomes for clients and employees. But having lots of data is meaningless without a clear strategy to standardise, analyse and secure it.

Start with the ‘Why’

Before embarking on a data strategy, firms must ask:

• Why do we want to use data?
• What outcomes are we aiming for?

Once the purpose is clear, the next step is understanding:

• What data you have
• Where it resides
• How it’s used
• Who accesses it
• How governance and compliance are managed

Taking time to map your data landscape is critical before stitching together your technology architecture and building a strong data culture.

Unifying data for smarter decisions

Increasingly, firms are turning to platforms like Microsoft Fabric to consolidate data from multiple applications and present a unified view. This enables data-led decision-making and unlocks insights that were previously hidden in silos.

Analytics tools within Fabric transform raw data into actionable intelligence. For small and medium-sized law firms, this means identifying what’s profitable, what’s inefficient, and how to better serve clients.

Laying the groundwork for AI

Your data strategy is the foundation for successful AI adoption. AI tools are only as effective as the quality of the data they analyse. Without clean, well-structured data, even the most advanced AI solutions will fall short.

Driving AI adoption in the legal sector

AI promises huge benefits, but there’s still a gap between expectation and reality in legal services. Tools like Microsoft Copilot can boost productivity and creativity across the Microsoft 365 suite, but effective deployment requires preparation.

To maximise ROI, firms must:

• Ensure data readiness
• Engage stakeholders early
• Roll out AI tolls with a clear adoption plan

At LIMA, we’ve developed an AI Adoption Framework based on our own journey. It includes assessments, a methodology for identifying use cases and strategies to drive engagement across your workforce.

Ready to take the next step?

Discover how LIMA can help your firm build a robust data strategy and prepare for AI adoption.

Explore our AI Adoption Framework

LIMA specialises in delivering IT services to legal organisations, helping them put technology and security at the centre of their business strategy.  

Read LIMA’s new whitepaper, outlining our full blueprint for driving greater efficiency in legal organisations: Whitepaper: The law firm of the future – LIMA – Insight-led IT services

Contact the team at0345 345 1110 or enquiries@lima.co.uk

The post Developing a data and AI strategy in the legal sector appeared first on Lima.

• Customer Login
• 0345 345 1110

Against a backdrop of rising client expectations, changing work patterns and economic uncertainty – technology in 2026 is a critical enabler of change.

The law firm’s IT team is responsible for driving greater fee-earner efficiency, improved employee experience and enhanced client service, all essential in the quest for long-term competitiveness.

Whether through greater integration of cloud services, the adoption of AI technologies, or strengthening of security posture, the opportunity for IT to help their firms grow further and faster is clear.

Join us for a wide-ranging discussion on the law firm of the future and setting a platform to drive true business value through technology.

 

In the conversation we’ll cover:

• A roadmap for migrating from legacy technology towards more efficient and effective systems
• Creating a platform for greatly enhanced case management performance
• The tools and services revolutionising employee experience and increasing fee-earner potential
• A strategic approach to security and compliance that futureproofs your firm
• Clear processes and safeguards to unlock the full potential of AI and automation

The evening includes a complimentary drinks reception and three course meal at this celebrated venue.

Meet your speakers

Ollie Potts

Ollie is Head of Product here at LIMA. He develops market-leading, insight-based solutions and support offerings that deliver outstanding service to every customer.

Mark Howie

Mark has over 10 years experience working with clients across the legal sector to deliver digital transformation strategy and build cyber resilience.

Justin Taylor

As a Pre-Sales Architect at Lima, he excels in sales strategy, product development, and business analytics, ensuring seamless alignment between technology and business needs.

The post Event: The law firm of the future: Setting the platform for digital transformation appeared first on Lima.

In the last year, the number of successful cyber-attacks against UK law firms increased by 77% vs. the previous 12 months, up to 954.

This dramatic increase highlights the problem faced by firms, that are perceived as both lucrative and easy targets to attackers seeking to exploit vulnerable infrastructures.

Phishing, ransomware, DDoS, advanced persistent threats (APTs) and insider threats are amongst the common types of cyber-attacks targeting the legal industry in 2025, though the common challenge is the lack of dedicated cyber expertise within firms.

In a security landscape where threat actors are increasingly sophisticated, legal IT teams have an array of advanced protective technologies to choose from.

Adopting core tools such as endpoint detection and response (EDR), multi-factor authentication (MFA) and privileged access management (PAM) is a common approach to safeguarding legal operations. These are increasingly supported by SIEM (Security Information and Event Management) platforms and zero-trust architecture, which treat every user, device and connection as untrusted by default, reducing the risk of lateral movement within networks.

How are you managing vulnerabilities?

For firms handling vast volumes of sensitive data, visibility of vulnerabilities is critical.

That’s where LIMA’s Vulnerability Detection & Remediation (VDR) service becomes a key differentiator. VDR provides continuous, automated scanning of your environment to identify and prioritise known vulnerabilities, and our team of security experts fix them before they become active threats, in line with timelines mandated by Cyber Essentials Plus.

Coupled with cloud-native tools like Microsoft Defender for Endpoint, Purview, and automated patch management, law firms can embed a secure-by-design model that meets regulatory obligations, strengthens client trust and enables scalable, long-term protection, without compromising user experience or performance.

A question of people and culture

Away from technical solutions, the first line of defence against cyber-attacks for any business, is its team. That’s why more organisations are placing greater emphasis on training to improve overall security and compliance.

Employees must be made aware of the threats posed by cyber-attacks and the importance of their role in keeping systems and data secure. Try and build some engaging elements into your cyber awareness training, beyond e-learning.

Why not try:

• Gamifying the experience
• Using real-world scenarios
• Making it visual, interactive and personalised
• Keeping it short and regular
• Using humour and creativity

Take proactive steps to secure your law firm

Protecting your law firm against cyber-attacks needn’t become another burden for your team, but rather a task for a strategic partner to support with and ensure that your future is safeguarded.

A strategic IT partner can help you minimise risk with a proactive, secure-by-design approach that ensures your business runs smoothly and gives peace of mind.

The right partner will help you to:

• Understand who currently accesses your data and how.
• Prioritise the most valuable or vulnerable areas of your infrastructure.
• Ensure security updates and patching happen reliably and efficiently, aligned with Cyber Essentials Plus timelines.
• Manage all devices centrally – including personal mobiles – with Secure SSO access methods to provide access to systems and data.
• Keep data protected during transfer.
• Embed resilience at a technical level in business-critical areas.
• Harness the power of cloud-based backup.

LIMA specialises in delivering IT services to legal organisations, helping them put technology and security at the centre of their business strategy.  

Read LIMA’s new whitepaper, outlining our full blueprint for driving greater efficiency in legal organisations: Whitepaper: The law firm of the future – LIMA – Insight-led IT services

Contact the team at 0345 345 1110 or enquiries@lima.co.uk

The post UK law firms hit by 77% surge in cyber-attacks: Are you prepared? appeared first on Lima.

At LIMA, we are incredibly choosy about the partners we work with in the security space, and with good reason. Threats continue to grow and evolve, headline hacks are becoming more common, and it’s imperative for organisations to build a robust security strategy.  

One vendor that gets the LIMA stamp of approval is Hornetsecurity – a global expert for comprehensive Microsoft 365 protection, cloud-based email security, backup, compliance, and security awareness solutions, all delivered via a single platform.

As a result of our ever-strengthening relationship with Hornetsecurity, we are pleased to announce that we’ve achieved Hornetsecurity Gold Partner status! This milestone represents a significant step forward in our commitment to delivering top-tier cybersecurity services to our customers.

In addition to achieving Gold Partner status, LIMA was named Hornetsecurity’s Partner of the Year earlier this year.

Strengthening LIMA’s security offering

As cyber threats continue to evolve, businesses require advanced, reliable, and flexible security solutions.

Hornetsecurity’s portfolio offers powerful protection against a wide range of online threats, from spam and malware to ransomware and phishing attacks. By joining forces with Hornetsecurity, we enhance our ability to provide cutting-edge security solutions to our clients, ensuring they can operate with minimal risk in a secure environment.

What does this partnership mean for LIMA customers?

At LIMA, we’ve had great success in helping our customers – large and small businesses across a range of sectors – consolidate these important security services into a single package from a single supplier at a fantastic price point.

Becoming a Gold Partner enables us to unlock even greater resources, tools, and support from Hornetsecurity. This partnership provides us with enhanced access to training, technical support, and industry-leading products, all of which allow us to better serve our customers’ needs.

For our customers, this collaboration means an even more robust cybersecurity offering, that is built on trusted and proven technologies. Hornetsecurity’s solutions, which include cloud-based email security, web filtering and backup services, integrate seamlessly with our existing manged service portfolio, providing an all-encompassing approach to digital security.

LIMA CTO Martin Ingham said: 

“Achieving Gold Partner status is testament to our growing expertise in deploying Hornetsecurity’s solutions, and our ongoing dedication to providing our customers with the best in cybersecurity. Businesses want to protect their 365 environments and their wider infrastructure, but don’t want to deal with dozens of different service providers. LIMA and Hornetsecurity as a partnership provide a brilliant solution to this challenge.”

Irvin Shillingford, Regional Manager, Northern Europe at Hornetsecurity, added: 

“Congratulations to LIMA for achieving Gold Partner status. We are excited about the growth and development of our partnership with LIMA. Business will benefit from LIMA’s strong expertise in managing IT systems and implementing Hornetsecurity’s extensive range of next-generation, cloud-based security solutions. These include compliance, backup, and security awareness offerings, designed to support companies and organisations of all sizes globally.”

Are you feeling the sting of managing security requirements?

Contact one of our experts on 0345 345 1110 to discuss how we can help, or drop us an email: enquiries@lima.co.uk

The post LIMA secures Gold Partner status with Hornetsecurity appeared first on Lima.

When it comes to end users, IT professionals have three key roles:

1. Secure the user so that they don’t endanger themselves or the firm
2. Empower the user with the tools that enable them to do their job better
3. Facilitate the user with help when they need us

In the SMB legal space, where firms often compete on service quality and agility, end user experience is a differentiator.

A good technology experience for staff boosts productivity and efficiency, reduces onboarding time and reduces attrition.

Through a combination of understanding your users and understanding which technologies best support their day-to-day working lives to reduce friction and increase efficiency, we can deliver the best possible user experience for staff in law firms and legal sector organisations.

Understanding user personas in the legal sector

Firms have distinct sets of users that have different requirements. The role of IT is to facilitate and empower each type of users with a standard, common platform.

Support staff

• Work from a fixed location
• Require local asset access, e.g. printing
• Require consistent access to firm systems
• Time pressure attached to most actions required to support fee earners.

Fee earners

• Roam between primary office and courts as required
• Require access to all information relevant to their cases
• Require easy communication methods to admin staff
• Need ability to meet clients, both virtually and in person

Partners

• Roam between all offices
• Require system access as required, usually on a time constrained basis
• Need ability to speak to all staff in easy methods, sometimes whilst roaming with no case management access

What happens when we get user experience right?

Improved productivity and focus

When technology supports rather than frustrates, staff can focus on legal work rather than navigating support processes. Reducing interaction with IT teams means more billiable hours, better client outcomes and improved morale across the firm.

Consistent workflow across devices

Whether working from chambers, home or court, a consistent experience ensures that users can pick up where they left off – supporting hybrid work without productivity loss.

Streamlined access to tools and information

Intuitive collaboration tools reduce friction between fee-earners, support staff and partners. This ensures smooth ways of working, clear communication and faster case progression.

Microsoft 365 for law firms

When it comes to delivering consistent, efficient user experience across every role in the firm, Microsoft 365 plays a central role. Its suite of tools brings together communication, collaboration and document management in a single, secure environment – supporting users wherever they work.

For support staff, applications like Teams, SharePoint and OneDrive remove barriers to sharing and version control, ensuring the right information reaches the right people quickly. Fee earners can access case materials securely from any location, meet clients virtually, and collaborate seamlessly with colleagues and admin staff. Partners benefit from a joined-up view of the firm, with the ability to connect and communicate easily while maintaining oversight of ongoing matters.

But while M365 provides the foundation for law firms, the real value comes from how it’s implemented and managed. Out of the box, these tools are powerful, but in a legal context, they need to be configured to reflect how the firm actually works. That means ensuring compliance and data security are baked in, workflows are streamlined, and integrations with practice management systems function smoothly.

This is where a specialist partner like LIMA makes the difference. With extensive experience delivering M365 solutions for law firms, LIMA understands the pressures of the legal environment – where uptime, confidentiality and user experience are non-negotiable. Our expertise ensures M365 isn’t just deployed, but optimised to support every user persona within the firm, enabling staff to work more efficiently and deliver a better service to clients.

With the right partner, M365 becomes more than a collection of productivity tools, it becomes the backbone of a modern, connected legal workforce.

LIMA specialises in delivering IT services to legal organisations, helping them put technology at the centre of their business strategy.  

Read LIMA’s new whitepaper, outlining our full blueprint for driving greater efficiency in legal organisations: Whitepaper: The law firm of the future – LIMA – Insight-led IT services

Contact the team at 0345 345 1110 or enquiries@lima.co.uk

The post How to build better user experience in law firms with M365 appeared first on Lima.

Practice management and case management systems are the critical tools underpinning the effective and efficient service law firms strive to deliver for clients.

When your case management system slows to a crawl, the impact is felt across the firm.

Performance issues

It’s still the case, even in 2025, that staff at law firms are coming into the office early or working late in the evening – simply to avoid the slowest levels of system performance during peak hours of the working day.

This situation is damaging to your team’s morale, and the inefficiency is costing your law firm on the bottom line in lost billable hours.

Whether you’re running a fixed-fee model or billable hours, the only way to drive greater revenues without the cost of additional headcount or employee burnout is to make tools and systems more efficient for your fee-earners.

How about a move to SaaS?

With clear system performance issues impacting the fundamental running of your firm, the question must be raised – why not get yourself moved over to a nice shiny new SaaS case management system?

There might even be dashboards!     

But the truth is that migrating 30-years-worth of case data over to a SaaS platform is not realistic for many firms, because of the complex web of interdependencies connected to it.

A multi-year migration – with no guarantee of ultimate success – is a prospect so disruptive that it simply isn’t seen as a viable option.                                                                          

Giving your firm a platform

So, if a full system migration isn’t an option, the alternative is to work with what you have.

It’s time to control the controllables and optimise elements of the solution you can have an impact on. Initially, that’s your platform and your network.

When it comes to identifying a platform for your case management system, are you asking the right questions about how it’s optimised for legal case management? Are general purpose clouds the best fit, or is there something out there that’s more specialised?

Once you’ve got a platform in mind, there are many factors that impact system performance, from aging hardware, to misconfiguration, to inefficient network topology. Even different anti-virus software has been known to contribute to slow case management systems.

Only 15% of data in case management systems is regularly accessed. A well architected platform and data gives ultimate performance to active matters, driving huge efficiency gains for your fee earners.

At LIMA, we’ve fine-tuned and customised platforms to drive case management systems for dozens of legal firms over the years, and we understand the delicate balance.

Our case management assessment helps ensure your case management system is optimised to focus on profitability, enhancing your competitive edge and improving client experience.

LIMA specialises in delivering IT services to legal organisations, helping them put technology at the centre of their business strategy.  

Read LIMA’s new whitepaper, outlining our full blueprint for driving greater efficiency in legal organisations: Whitepaper: The law firm of the future – LIMA – Insight-led IT services

Book a Legal Case Management Optimisation Assessment: Legal Case Management Assessment – LIMA – Insight-led IT services

Contact the team at 0345 345 1110 or enquiries@lima.co.uk

The post A guide for law firms to improve case management performance appeared first on Lima.