Managed IT Support Services
Entrust the management of your IT infrastructure to LIMA, with a choice of support options to suit your needs.
The result? Freedom to focus on your business, safe in the knowledge that your IT performance is ensured by a dedicated, experienced team. Our service management portal gives you real-time visibility of vital metrics and services, along with online learning for your people.
The result? Freedom to focus on your business, safe in the knowledge that your IT performance is ensured by a dedicated, experienced team. Our service management portal gives you real-time visibility of vital metrics and services, along with online learning for your people.
On Demand Service Desk
On Demand Service Desk relieves your IT team from the daily pressures of workforce management, allowing them to focus on strategic initiatives, while your employees get immediate access to a service desk that resolves their issues efficiently, getting them back on track the first time.
- Fast, personable, efficient
- Clear, predictable pricing
- Free your IT team to focus on driving business value
- SLA-backed and underpinned by an ITIL service framework
- Proactive IT workforce management
- An IT service desk that’s there for you when you need it
ProActive Support
Our Service Delivery Team has complete, round-the-clock visibility of your infrastructure and carries out ongoing maintenance to boost availability and performance.
- Available 24x7x365: visit your dedicated portal or contact the team by phone or email
- 100% proactive: by constantly monitoring your infrastructure, we gain priceless insight to help maintain performance and reduce risk
- Totally flexible: easily change the assets you want us to manage, while establishing a tailored schedule of alerts, thresholds and notifications
- Clear, transparent costing: easily get it all for an agreed, predictable annual fee
Active Support
Already have an in-house team, but want to call on dependable expert support when needed? This is the option for you.
- Available 24x7x365: visit your dedicated portal or contact the team by phone or email
- Rapid incident management: maintain a seamless service to your end users, with issues fixed swiftly as a matter of priority
- Third-party vendor management: leave us to liaise with third party vendors for any assets we manage on your behalf
- Clear, transparent costing: full incident management for a predictable annual fee
“The technology and services LIMA has implemented have enabled our IT team to focus on delivering business benefits rather than reacting to system failures and malfunctions.”
Find out how we can optimise your IT
Why Lima?
Experienced
Over 25 years delivering value as the IT partner of choice for the UK’s most ambitious organisations
Independent
Broad IT skills across multiple technologies to provide the best solutions for public and private sectors
Dependable
Proven track-record of IT deployment across industry
Insightful
A forward-thinking IT partner combining insight, expertise and technology to deliver sustainable results
Delivery
We do whatever it takes to help achieve resilience, optimisation and growth through technology