On Demand Service Desk
Lean on LIMA
Give your workforce the support they need.
Free your IT team to drive business value.
On Demand Service Desk from LIMA
Relieve your IT team from the daily pressures of workforce management, allowing them to focus on strategic initiatives.
Meanwhile your employees get immediate access to a service desk that resolves their issues efficiently and gets them back on track, first time.
Your people are your organisation’s most valuable asset. Keep them moving at 100% with On Demand Service Desk.
Cost-effective
IT support services reduce the costs associated with running first-line support, releasing your expensive IT resources to focus on business-critical initiatives, while keeping your workforce moving at full speed.
Human-led
We know that a fantastic support service relies on people. With On Demand Service Desk, your workforce won’t get stuck behind a wall of frustrating ticket systems and automated phone services. You’ll speak directly to a human, based in the UK, who makes the resolution of your issue their number one priority.
Flexible
Business doesn’t stop when the working day ends. That’s why On Demand Service Desk is designed to flex to cover working hours (7am-7pm), out of hours (7pm-7am), or 24/7. Priced per-user, per-month, you can scale your service up or down to meet the changing needs of your organisation.
An IT service desk that’s there for you when you need it.
Business doesn’t stop when the working day ends. If a critical stakeholder has an IT issue out of hours, it still needs resolving for the business to function.
With Critical cover from LIMA, key stakeholders can work without interruption, even if they encounter an IT issue out of hours.
Workday
- Priced per user
- Access to office of the CTO
- Break/fix support
- Regular installation of feature updates and bug fixes (desktop only)
- Support for line-of-business applications
- JML process management
- Recurring problem investigation
- 24x7x365 availability & performance monitoring
- Review, scheduling and execution of changes
- Self service portal
- Root cause analysis
Critical
- Priced per user
- Access to office of the CTO
- Break/fix support (Priority 1 & 2 only)
- Support for line-of-business applications
- 24x7x365 availability & performance monitoring
- Regular service reviews & reporting
- Self service portal
24/7
- Priced per user
- Access to office of the CTO
- Break/fix support
- Regular installation of feature updates and bug fixes (desktop only)
- Support for line-of-business applications
- JML process management
- Recurring problem investigation
- 24x7x365 availability & performance monitoring
- Review, scheduling and execution of changes
- Self service portal
- Root cause analysis