Co-managed support
LIMA’s co-managed approach gives you the expert IT support your organisation needs, while still leaving you in control. We take responsibility for your critical foundations, you keep the visibility, access and control you need to keep your business running effectively.
Managed IT support, built around your business
Most organisations reach a stage where their IT demands outgrow their internal team’s capacity, but that doesn’t mean you want to hand everything over to an external provider and lose sight of what’s happening under the bonnet. Too many managed service providers work on the basis that they own your IT and you simply consume it. That means locked-out systems, patchy reporting and a feeling that your technology is a black box you’re not allowed to look inside. There’s a better way.
What is co-managed support?
Co-managed support is LIMA’s philosophy for how we work with every customer. It means we take responsibility for your IT infrastructure – monitoring, maintaining and supporting strategic planning – while you retain full access to your systems and a clear view of everything we’re doing on your behalf.
Underpinning everything we do is a structured, ITIL-based service framework and a commitment to transparent, regular reporting.
LIMA’s Co-managed support solutions
ProActive Managed Services
24x7x365 monitoring, incident management and ongoing maintenance of your IT infrastructure, delivered to ITIL standards.
Professional Services
Expert project delivery for substantial change, migrations and technology implementations – managed to PRINCE2 methodology.
On Demand Service Desk
Relieve your IT team from the daily pressures of workforce management, and give your employees immediate access to a service desk that resolves their issues efficiently and effectively.
Software Licence Management
Take the complexity out of software licensing across your key technology vendors.
Why choose LIMA for co-managed support?
28+ years supporting ambitious organisations
ITIL-trained service delivery team
Full customer access and visibility at all times
Dedicated account team for every customer
Service reviews and automated performance reporting
ITIL Service Delivery
The structured service framework that underpins everything we do and sets us apart from the MSP crowd.
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