From client onboarding to document handling and compliance, your team relies on your case management system every day
to deliver a high-quality service at speed.
But when your case management software lags, crashes or simply can’t keep up, the impact is felt across the firm.
Productivity, user experience and client satisfaction all suffer. The IT team comes under strain as users log tickets because of unpredictable performance.
There are many factors that impact performance, from aging hardware, to misconfiguration, to inefficient network topology. Even different anti-virus software has been known to contribute to slow case management systems.
Improving case management performance
LIMA’s Case Management Performance Assessment is designed to help you fully understand where in your environment the issues lie, and how to fix them.
We work with legal firms to help them optimise and secure their case management systems and core infrastructure, delivering transformational change within their digital services.
Through our case management assessment and remediation works we have delivered exceptional results for our customers including:
Chris Gibbons, IT Director, Stephenson’s Solicitors LLP
The assessment process
Technical assessment
of your infrastructure, including compute, storage, network and software
Baselining of your current performance
covering user experience and performance of underlying infrastructure
Review of historic trend data
to gain longer-term insights from your platform
Compare performance
against LIMA’s known performance baselines
Risk report
highlighting any sizing, availability or resilience concerns
Develop a target plan
to remediate issues and drive performance improvements