Leading Blackburn-based toilet paper firm, Navigator Tissue UK (known fondly as ‘Navigator’), has teamed up with IT specialist, LIMA, as its trusted managed service partner to deliver end-to-end cloud, security, and IT support. 

Portuguese tissue paper company, Navigator, acquired major Blackburn manufacturer, Accrol Group, earlier this year in a multi-million-pound merger.  

Navigator is an integrated forest-to-paper producer and key player within the Western European tissue market. It operates across five sites in the UK, with a team of 220 users. 

Instead of leaning on multiple MSPs, Navigator were looking for one wrap-around provider that could deliver a breadth of IT solutions. LIMA presented as the natural strategic partner, offering outstanding single SLAs across multiple platforms. 

Navigator has turned to LIMA to relieve pressure on its small in-house team, whose attention has been on amalgamating systems after the recent merger, leaving little time for day-to-day operations. 

LIMA’s comprehensive End User Support (EUS) and ProActive Support, as well as its cutting-edge Vulnerability Detection and Remediation (VDR) service, delivers around-the-clock, full end-to-end IT monitoring and maintenance, and fortified cybersecurity for Navigator. 

By offloading IT support tasks to LIMA’s EUS, Navigator’s in-house team can dedicate time back to critical business initiatives, such as moving onto a new combined network.  

In addition, LIMA’s EUS service guarantees full compliance with the latest legislation, meeting all relevant ITL standards – another of Navigator’s key business targets. 

Navigator requires production to run 24/7 to fulfil demand. Failure to keep up slows down warehouses and seriously delays shipping, leading to significant loss of revenue.  

To ensure smooth operations, LIMA’s ProActive Support carries out constant 24/7 monitoring of Navigator’s IT systems, maintaining performance and efficiency year-round, averting disruption to business. 

Navigator’s decision to integrate LIMA’s VDR solutions stems from a commitment to improving their cybersecurity framework. LIMA is an expert in speedily remediating vulnerabilities across entire IT infrastructures, quickly reviewing, revealing, and resolving any risks, spotting and solving them fast.  

LIMA’s VDR solution takes a proactive approach that ensures no weak links in IT environments go unnoticed. By continuously monitoring hardware, software, networks, and applications, VDR illuminates hidden vulnerabilities and provides detailed monthly reports on their risk profile. 

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Ed Hough, IT Director at Navigator, said:

“Partnering with LIMA allows us to leverage their advanced vulnerability detection and remediation services and end user support capabilities to enhance our cybersecurity and support infrastructure. Their proactive and comprehensive approach aligns perfectly with our needs as we navigate this new chapter under Navigator Co SA.”

Ryan Ratcliffe, Chief Revenue Officer at LIMA said: 

“”We are excited to partner with Navigator Tissue UK, deploying 24/7 around-the-clock monitoring and maintenance, Vulnerability Detection and Remediation, and End User Support solutions. Our commitment is to provide them with unmatched security and support, ensuring their IT operations are resilient and their data is secure as they move forward in their growth journey.”

Curious about what LIMA can achieve for your organisation? LIMA has over 25 years of experience in navigating the complexities of cyber security.

Contact the team at 0345 345 1110 or enquiries@lima.co.uk.