At LIMA, we place a huge importance on customer experience. It’s an area we invest heavily in to ensure our customers are happy and want to stay with us.

So, we’re incredibly proud to be recognised by our partners at Cisco with the prestigious Cisco Customer Experience Specialisation. The award underlines our commitment to delivering exceptional customer service and solutions that drive great outcomes for customers.

Achieving the specialisation is no small feat. It requires a deep understanding of Cisco products and services, as well as a proven track record of customer success. We demonstrated our credentials through a series of rigorous assessments and customer references, showcasing our ability to deliver for customers.  

The specialisation means Cisco recognises LIMA’s advanced ability in deploying and supporting Cisco solutions throughout their lifecycle. It all comes down to enhancing customer satisfaction and ensuring they achieve successful business outcomes.

What does this mean for LIMA’s customers?

With this specialisation, LIMA can offer even more value to its customers.

Benefits include:

• Enhanced Service Quality: LIMA’s Customer Success Managers (CSMs) have each undertaken specific Customer Experience training and exams to prove they have the understanding and skill to help customers achieve their goals, removing barriers and ensuring streamlined delivery.
• Increased Efficiency: With highly skilled and trained individuals supporting each stage of the lifecycle of Cisco products, LIMA reduces time-to-value, allowing clients to achieve business goals faster.
• Innovative Solutions: LIMA is now even better equipped to provide cutting-edge solutions tailored to the unique needs of each client, driving innovation and growth.

The specialisation takes us closer to achieving our aim of becoming a Cisco Gold Provider – one of just a handful in the UK.

LIMA CEO Danny Masters commented: 

“We’ve worked closely with Cisco for a number of years, using technology to deliver fantastic outcomes for our customers. As we continue to grow and develop as an organisation, it’s fantastic that Cisco have recognised LIMA with this outstanding specialisation. Thanks to the hard work of our customer-facing teams, and the most recent upskilling of our entire CSM team, we’re able to offer an even more comprehensive level of service and support to every LIMA customer.”  

Cisco Premier Partner

Cisco and LIMA are longstanding partners, and earlier in 2024 we picked up not one but three ‘Powered by Cisco’ Managed Service accreditations – which instantly upgraded LIMA’s Cisco Provider Partner status from Select to Premier.

LIMA is an end-to-end IT services provider, with 25 years’ experience of helping customers to modernise, secure and manage their technology. We offer managed services, infrastructure, cloud, security, BAAS and DRAAS, all supported by a highly qualified and accredited team.

To discuss how we can turn your MSP experience from frustrating to elevating, get in touch today on 03453451110 or email enquiries@lima.co.uk.